● Banking

AI Enabled Digital Customer Service Platform for Banks and Credit Unions

Glia, the leading provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia's recent Finn AI acquisition, GVAs are optimized for banks and credit unions and pre-trained to deliver out-of-the-box value. By fully integrating GVAs into its market-leading platform, Glia offers a single provider solution for Digital Customer Service. First virtual assistants, developed specifically for digital banking, are integrated with leading online banking platforms and require no AI training to get started. Read More

● Banking

AI Based One-Stop Omni Platform for All-In-One Digital Banking Solutions

OneConnect Financial Technology Co., Ltd, announced the launch of OneCosmo, a one-stop omni platform for all-in-one digital banking solutions jointly developed with Brazil-based technology company Pismo. Leveraging next-generation technology such as artificial intelligence (AI), machine learning (ML), blockchain, and SaaS, the suite of solutions provided by OneCosmo is geared towards offering a highly scalable and easy to integrate solution for banks and financial institutions to build digital banking capabilities. The solutions offered by OneCosmo span a wide range of services, from digital identity verification and core banking to digital payments, and digital lending. Read More

● Healthcare

AI Enabled Early Alzheimer's Screening Platform

Linus Health, the Boston-based company launched a digital platform for cognitive testing. The platform offers both a cognitive assessment and patient questionnaire, then analyzes their results to assess each patient’s current cognitive abilities and future risk of developing a neurodegenerative disease. If necessary, physicians can then use those findings to begin early or preventive treatment for dementia with recommendations and guidance provided by the platform as well. Read More

● Retail

AI Driven Smart Analytics Solution for Retailers

JK Tech, a global provider of next-generation digital transformation services, is introducing its Smart Analytics offering in the North American market in response to the rise in demand within the retail industry for technology-backed data insights that can aid better decision-making. JK Tech has been providing agile and customized technology solutions for enterprises. Using JK Tech's Smart Analytics solutions, grocery retailers have witnessed around 15% improved inventory turns, and a 6% increase in same-store sales while apparel retailers have seen a 14.4% increase in relative revenue and a 70% SKUs increase in sales, in the US market specifically. Read More

● Customer Service

AI Powered Omnichannel Customer Experience Solution to Help Businesses Engage with Clients

S-NET Communications, a leader in cloud-based business communications and networking services, announced the launch of S-NET Engage, a comprehensive, multi-flow contact center solution that helps companies deliver seamless, automated, and personalized customer experience journeys across channels including voice, SMS, email, web chat, fax, and Facebook, with additional channels planned to be introduced later this year. S-NET Engage offers productivity solutions and conversational platforms that will greatly increase customer satisfaction for organizations by streamlining the customer experience through self-service solutions, live agent engagements, inter-agent collaboration tools, and business process automation. Read More