Mr. Omkar Shah is the CEO of a well-known retail chain in India, one of the fiercely competitive retail markets in the world. Although the company had been doing well, Mr. Shah was stressed of late due to slowing profitability and below-par growth in many new branches. He was not been able to pin-point the exact reasons for this decline, despite having all the data and wisdom of the best minds in the sector at his disposal. Enter business intelligence and data visualization. We will get back to Mr. Shah a little later.
Organizations today, have access to massive in-depth data. However, possessing data and using it effectively are two entirely different things - and the latter is equally, if not more important. This is where data visualization comes into play. The concept of ‘a picture is worth a thousand words’ comes in handy when making a point that could take a lot longer without the benefit of visuals. A good visualization has the power to turn static data into a cohesive story that can be understood by everyone.
Data visualization is not a recent concept; however, it has evolved steadily over the years. Visualization has made a giant leap forward over time and has advanced beyond excel graphs and pie charts, to offer rich levels of detail and context. Today’s visualization tools help managers gain insights, and view opportunities and obstacles that would have been invisible otherwise. Almost everything about today’s visualizations is better than ever, which has seen them become an integral part of organizations.
Visualization has evolved in the finance domain too, with applications ranging from managing business operations, modeling risk, or understanding customer behavior. CFOs are increasingly being encouraged to be better storytellers while communicating about company performance and strategy. Data visualization complements analytics and data-crunching tools to generate user-friendly reports which can help identify trends and gain deeper insights. Financial reports today comprise of everything that company decision-makers need to know, and visualization helps in telling clear and impactful stories that resonate with them in an instant.
Data visualization tools and techniques are continuing to evolve at a rapid pace and below, we highlight some of the key trends in the space that are likely to explode in the near-term.
Visualization tools are fast evolving into geo-analytic powered real-time dashboards and have become more and more integrated and interactive. This does not entail just a map with eye-catching imagery but includes the ability to select geographic attributes and view the analytical effects across all metrics within a dashboard. Today, interactive maps are a must-have to view financial, product, and customer data across geographic locations.
Another exciting trend that has arisen due to rising mobile usage is the need for visualizations to be optimized for mobile devices. In today’s hyper-connected digital world, visualizations need to be dynamic and mobile-friendly to benefit traveling executives. This has resulted in the incorporation of mobile-friendly layouts into almost all data visualization platforms available in the market today.
On this front, Carpediem Capital, an Indian private equity firm, uses dashboards modeled and customized specifically to be viewed on handheld devices such as iPads, and other tablets. These dashboards enable portfolio managers to get a higher-level view of their portfolio companies and if needed, seek further details from analysts and create contingencies to overcome any surprises.
Artificial intelligence (AI) and machine learning (ML) are increasingly being employed to help users detect patterns in large and complex datasets. Salesforce Einstein, a tool from Salesforce.com, can be used to apply advanced AI-ML algorithms to discover insights about customer behavior.
Natural language processing (NLP) helps in capturing current trends and mood for a topic or product, and even answer context-dependent questions. The rapid development of NLP techniques over the last few years have provided both individuals and organizations access to powerful, consistent, and scalable textual analytics tools.
Edmond de Rothschild REIM, the real estate investment management platform of the Edmond de Rothschild Group, has been developing a digital dashboard system to track tenants across its commercial properties. The system presents a 360° view of tenants vis-à-vis a sentiment analytics module combining social media feeds, company, sector, and macroeconomic news as well as tenant financials. The technology used in this engine system ranges from the automated collection of information, NLP, ML techniques, model building, and visualization tools.
Back to where we began, Mr. Shah was able to turn around things at his company by employing data visualization tools to identify problem areas impeding his company’s growth and make better decisions. Below are some of the sample visualization dashboards which helped Mr. Shah gain a 360° view of his organization enabling better decision-making.
Organizations that can position themselves and harness data visualization in unique and highly profitable ways, will likely see significant business opportunities and avenues for growth going forward.
The Data and Business Intelligence team at Decimal Point Analytics has helped several financial and non-financial institutions transform their existing reporting platforms into easy to comprehend and simple yet effective visualization engines.